Orders & shipping

ORDERS

INFORMATION ON ITEMS

For each item, we provide pictures and description containing all the relevant details.

In order to have further details on the item and its wearability, customers can write an email to customerservice@equipeboutique.com

ORDERS PROCESSING

EQUIPE reserves the right to refuse an order in the case in which Global Collect does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.

EQUIPE reserves the right to delay any shipment in case EQUIPE cannot properly process orders due to any reasonable causes that are irrelevant to EQUIPE’s control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.

EQUIPE reserves the right to refuse to process orders and/or service in any moment.

PRE-ORDERS

Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months.

Suppliers for EQUIPE suggest and confirm the delivery deadline for their own collection.

EQUIPE cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.

EQUIPE will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day.

For orders with pre-orderable items, placed by bank transfer, payment is to be completed within 48 working hours after the order placement. EQUIPE will issue the related invoice as soon as the payment is confirmed on our bank account.

The shipping country provided in the order confirmation for pre-orders cannot be later modified.

ORDERS STATUS

When the order is dispached, the customer will receive an email from the courier with a  tracking number to monitor the status of the order.

PROMOTIONAL CODES

Customers who receive a PROMO CODE through newsletter, through social network or on authorized websites, can insert the PROMO CODE in the personal area “Account Profile” or at the checkout page.

Each PROMO CODE has a specific duration that cannot be extended.

SHIPMENT & DELIVERY

SHIPPING METHODS

EQUIPE delivers parcels all over the world via DHL Express, UPS and Fedex. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

AVAILABLE ITEMS

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.

The amount of the transactions made by credit cards will be settled only when processing the order.

If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

PRE-ORDERABLE ITEMS

EQUIPE will process orders with pre-orderable items after the merchandise is delivered and available in stock.

Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped.

On regards of orders to be paid by bank transfer, payment is due within 48 working hours from the order’s placement.

Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.

EQUIPE cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.

In case the merchandise in pre-order fails in delivery, EQUIPE will promptly inform and refund customers.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

-        Available merchandise will be shipped within 2 weeks from the order’s placement

-        Pre-orderable items will be shipped right after items are available in stock.

Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, EQUIPE will deny such requests.

DELIVERY TIME

EQUIPE processes orders in Italy, San Marcellino from Monday through Friday. EQUIPE processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.

EQUIPE ships all over the world via DHL Express, UPS and FedEx. EQUIPE cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to EQUIPE's control.

Delivery for shipments addressed to Italy takes 1-2 working days.

Delivery for shipments addressed to European Union takes 2-3 working days.

Delivery for shipments addressed to the rest of the world takes 4-5 working days.

Prices shown on the website are duty and tax fees escluded.

SHIPMENT TRACKING

When the order will be tendered, customers receive an email from the courier providing the tracking number (AWB) related to the order.

To monitor the status of your order, customers may visit the couriers official site and insert the given AWB number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

EQUIPE insures each shipment over 60 Euro from theft and accidental damages at no extra costs for customers.

Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. EQUIPE carefully seals parcels with a customized adhesive tape with the logo of EQUIPE.

In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.

If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local courier office and promptly contact EQUIPE at the e-mail address customerservice@equipeboutique.com.

If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently EQUIPE will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with EQUIPE and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender EQUIPE in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

SHIPPING PERFUMES

Perfumes are deemed “dangerous goods” and are subject to the IATA regulation for the air transport. Perfumes will be shipped with specific packaging boxes and seals; and cannot exceed 150 ml.
In case an order includes a perfume and other clothing merchandise, perfumes will be processed separately from the customized box of www.equipeboutique.it. Also, EQUIPE ùcannot pack any perfumes with the gift box, so the amount paid for the gift box will be refunded.
According to the IATA regulation, it is not possible to send perfumes all over the world. Please note that below customers can find all the countries where perfumes can and will be sent.

• AFGHANISTAN
• AUSTRIA
• BAHRAIN
• BELGIUM
• BULGARIA
• CZECH REPUBLIC
• DENMARK (GREENLAND EXCLUDED)
• ESTONIA
• FINLAND
• FRANCE
• GERMANY
• GREECE
• HUNGARY
• ICELAND
• IRAQ
• IRELAND
• ISRAEL
• ITAL
• KUWAIT
• LATVIA
• LIECHTENSTEIN
• LITHUANIA
• LUXEMBOURG
• MALTA
• MONACO
• NETHERLANDS
• POLAND
• PORTUGAL (MADEIRA EXCLUDED)
• SAN MARINO
• SAUDI ARABIA
• SLOVAKIA
• SPAIN
• SWEDEN
• SWITZERLAND
• UNITED ARAB EMIRATES
• UNITED KINGDOM
• UNITED STATES OF AMERICA
• VATICAN CITY

SHIPPING COSTS

Shipping costs for each specific geographic area are listed below.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.

This amount will be deducted from the total amount of the order to be refunded.

Prices shown on the website are duty and tax fees escluded.

ITALY

Shipping Cost 20 EURO. Shipping is free for orders over 100 EUR

UK

Shipping costs: £20.

LATVIA

Shipping cost: €60.

JAPAN

Shipping cost: €60.

Prices shown on the website for Japan are duty and tax fees escluded.

SWITZERLAND

Prices shown on the website for Switzerland are duty and tax fees escluded.

Shipping costs: €25.

LITHUANIA

Shipping Cost: €60.

HONG KONG

Prices shown on the website for Hong Kong are duty and tax fees escluded.

Shipping costs: €60.

KOREA

Prices shown on the website for Korea are duty and tax fees escluded.

Shipping costs: €60.

HUNGARY

Shipping Cost: 65€.

IRELAND

Shipping Cost: 30€.

NETHERLANDS

Shipping Cost: 25€.

DENMARK

Shipping Cost: 25€

AUSTRIA

Shipping Cost: 25€

BELGIUM

Shipping Cost: 25€

BULGARIA

Shipping Cost: 65€

CROATIA

Shipping Cost: 65€.

CYPRUS

Shipping Cost: 60€.

Prices shown on the website for Cyprus are duty and tax fees escluded.

CZECH REPUBLIC

Shipping Cost: 60€.

POLAND

Shipping Cost: 60€.

PORTUGAL

Shipping Cost: 25€

ROMANIA

Shipping Cost: 60€.

SLOVAKIA

Shipping Cost: 60€

SLOVENIA

Shipping Cost: 60€.

SPAIN
Shipping Cost: 25€

SWEDEN

Shipping Cost: 25€.

CHINA

Prices shown on the website for China are duty and tax fees escluded.

Shipping costs: €60.

UNITES STATES OF AMERICA

Prices shown on the website for USA are duty and tax fees escluded.

Shipping costs: €30.

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).

AUSTRALIA

Prices shown on the website for Australia are duty and tax fees escluded.

Shipping costs: 30AUD.

LUXEMBURG

Shipping Cost: €25.

MALTA

Shipping Cost: €25.

ESTONIA:

Shipping Cost: €25.

FINLAND:

Shipping Cost: €30.

FRANCE

Shipping Cost: 25€

GERMANY

Shipping Cost: 25€.

GREECE

Shipping Cost: €30.

RUSSIA

Prices shown on the website for Russia are duty and tax fees escluded

Shipping costs: €60.

REST OF THE WORLD

Shipping costs: €60.

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.